Customer Success Story
Williams Scotsman Customer Success Story
Customer Experience Is Everyone’s Job at Williams Scotsman
Learn how Satmetrix helped Williams Scotsman implement an easy-use turnkey CEM system that empowers action with real-time information. For the construction and engineering, it was crucial to have an easy process that was available and manageable through one site. With real-time information and systematized tracking, alerts about detractors and promoters are automatically created, assigned and tracked – one system for every task.
Close the Loop Faster
Williams Scotsman harnessed the power of personal response to follow up with Detractors – averaging a follow-up time well under 30 hours.
One System, Every Task
Learn how Williams Scotsman’s robust CEM program helped them consolidate everything needed for a full-scale program in one tool.
Real-Time Tracking and Reporting
With continuous data flow and systemized tracking, Williams Scotsman saved valuable time, resulting in greater engagement and more timely actions.