From insight to foresight: close the loop with customers to deliver exceptional omnichannel experiences and transform your brand, at scale.
Customer Loyalty in the Contact Center
Learn how to drive
more impact.
Proactive
Customer Service
See how enlightened service interactions reduce customer churn.
Omnichannel
Customer Experience
Impact CX transformation in a digital-first world.
Does your VOC solution impact CX and cost in the contact center – and across the enterprise?
NICE Satmetrix is the only complete and integrated holistic VOC solution, driving performance outcomes from the contact center, and beyond.
How Can NICE Satmetrix Help?
Uncover Blind Spots
By infusing AI with feedback, you can prevent at-risk customers from churning and vastly expand the reach and effectiveness of closed loop efforts.
Elevate Your VOC Strategy
Empower customer service to act on customer feedback to prevent churn – and reduce costly repeat calls.
Personalize Service with Text and Speech Analytics
Give better service with less effort with sentiment analysis that brings context to conversations.
Boost Customer Satisfaction
Combine direct, indirect, and operational feedback to improve agent performance and eliminate friction.
Holistic VOC Solution
Release the power of enlightened, unified customer feedback to drive impact at scale. With the NICE Satmetrix holistic VOC solution, you are empowered to drive dynamic omnichannel experiences with the most complete and unified platform on the market. So, your customer feedback can go further and do more to lead comprehensive experience transformation.
Uncover Blind Spots With
Holistic VOC
As Your Competitive Advantage
To Accelerate Actions That Optimize
Outcomes Across the Business.
- Combine and analyze all forms of feedback across the customer journey.
- Optimize customer experiences with AI and analytics applied to millions of customer interactions.
- Act in real-time to empower front-line employee engagement and performance.
- Resolve issues in real-time with automated agent workflows.