Uplevel Your Customer and Agent Experiences Using VOC
In this webinar, you’ll discover how to do just that by creating a VOC program
so you can learn what customers are thinking and feeling across all channels – and through the entire customer journey.
Art Schoeller and Harley Manning with Forrester Research join NICE in presenting how you can leverage a holistic VOC program to enhance omnichannel CX.
Discover how to deliver faster resolutions to customer problems
Learn to provide more empathetic service
Find out how to enhance CX across the customer journey