Uplevel your Customer and Agent Experiences Using VOC
In this webinar, you’ll discover how to do just that by creating a VOC program
so you can learn what customers are thinking and feeling across all channels – and through the entire customer journey.
Art Schoeller and Harley Manning with Forrester Research join NICE in presenting how you can leverage a holistic VOC program to enhance omnichannel CX.
Start a conversation:
Discover how to deliver faster resolutions to customer problems
Learn to provide more empathetic service
Find out how to enhance CX across the customer journey