Rally the Troops, Win the Day
Strategies for Employee Engagement in CX Programs
You’ve got the passion, the drive, the CX data and insights, and the plan for success… but who’s with you? If you’re struggling to bring employees from throughout your organization along on your mission of improving the customer experience, tune in for some tips. Hear from Richard Owen, CEO of the consultancy Owen CX Group and co-author of Answering the Ultimate Question: How Net Promoter Can Transform Your Business, about strategies for engaging employees with CX.
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In this webinar replay, you will learn:
The link between data analysis and employee engagement
How personalization can be the key to forward progress
The immediate steps you can take to get employees to rally around your CX flag