NICE Satmetrix: Your Customer Experience Management SoftwareDrive Customer Satisfaction, Promote Customer Loyalty, and Improve Word of Mouth
Measure, Manage, and Transform the Customer Experience
Want to stand out from the crowd? Deliver a superior customer experience. Power your VOC program with NICE Satmetrix software and gain the competitive advantage you need. Get it all: smart analytics, self-service tools, expert guidance, and more. Go big and drive change.
Build a Real-Time, Complete Customer View
Missing a piece of the puzzle when it comes to managing the customer experience? NICE Satmetrix combines direct feedback, indirect feedback, and operational metrics to reveal a complete picture of CX throughout the enterprise. Then keep close tabs on how well your interventions and innovations perform.
Drive Deeper Organizational Engagement
Employees at every level crave insights about the customer experience. Be a hero: Deliver role-specific charts, dashboards, and reports to give them insights they can’t get anywhere else. Drive employee action with workflow management and collaboration tools. They’re your key to boosting engagement with CX and enabling expert customer management.
Go Beyond Basics with Purpose-Built Analytics
Start with adaptive, battle-tested algorithms, then add AI and machine learning. What do you get? Unparalleled insights into the customer experience, from root cause to trending topics to correlation and beyond. Instantly slice and dice to your heart’s content. Now you’ve got insights that inspire improvement and innovation.
Take Control with Agile Self-Service CEM Tools
Craving control? You need the tools to build and manage an adaptive customer experience program. With drag and drop ease, we deliver: configurable templates, best-practice libraries, powerful admin tools. Even end users can filter and explore on the fly. That leaves you free to focus on strategy and planning.