Satmetrix NPX: Your Customer Experience Software Platform

Drive Customer Satisfaction, Promote Customer Loyalty, and Improve Word of Mouth

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CEM Software to Transform Your Work

If you’re serious about using customer experience improvements to drive bottom-line results for your company, you need customer experience management software that’s equal to the task. The answer: Satmetrix NPX.

Reveal a Complete View of the Customer Journey

Craft a comprehensive understanding of your customers’ experience of your brand, and you’re well on the way to improving that journey.

Enlist All Employees for CX Improvement

When it comes to improving the customer experience, it’s all hands on deck. Engage employees in every role in this critical work, with both a carrot and a watchful eye.

Share Game-Changing, Role-Specific Insights

The trick to getting everyone on board with your CX work? Deliver insights they crave – and can’t get any other way.

Make Smart Choices About CX Priorities

You probably can’t do it all, but you can do what matters most. Prioritize improvements – for the company, for each department – and deliver more with less.

Control Your Destiny with Easy-to-Use Program Management Tools

Be the master of your customer experience domain with self-service tools for managing your program. Our templates and guides give you a leg up.

Work with an Expert Team That Always Has Your Back

Your dedicated customer success team guides your program design and keeps you on track.

How NPX Delivers

Click to learn more about each step

Follow Our Customers on the Road to Success