See It In Action
The best way to understand how NICE Satmetrix holistic VOC can drive performance outcomes from the contact center and beyond: See it first hand.
Learn how you can impact CSAT, NPS, and customer churn – so a holistic VOC becomes your competitive advantage.
Are you capturing all forms of feedback – direct, indirect, inferred – from the contact center, and beyond?
See how to get the full picture, all along the customer journey with NICE Satmetrix holistc VOC.
Awareness / Orientation
Research / Consideration
Decision-making / Purchase
Retention / Repeat
Loyalty / Advocacy
Establish a connection
Support the transaction
Address pain points
Extend the relationship
Call recording integrated to reveal service expectations, product demands, other loyalty drivers.
The right inputs delivered
to the right roles.
Dashboards with natural language processing (NLP) plus sentiment analysis.
Personalize and enhance the relationship.
Close the loop with timely, relevant issue response.
Take quick action with integrated call recordings