See It In Action
The best way to understand how NICE Satmetrix holistic VOC can drive performance outcomes from the contact center and beyond: See it first hand.
Learn how you can impact CSAT, NPS, and customer churn – so a holistic VOC becomes your competitive advantage.
Are you capturing all forms of feedback – direct, indirect, inferred – from the contact center, and beyond?
See how to get the full picture, all along the customer journey with NICE Satmetrix holistc VOC.
Awareness / Orientation
Research / Consideration
Decision-making / Purchase
Fulfillment
Service /
Returns
Retention / Repeat
Loyalty / Advocacy
VOICE
SMS/TEXT
SOCIAL
CHAT
SURVEYS
Establish a connection
Support the transaction
Address pain points
Resolve issues
Extend the relationship
LISTEN
Call recording integrated to reveal service expectations, product demands, other loyalty drivers.
ANALYZE
The right inputs delivered
to the right roles.
Dashboards with natural language processing (NLP) plus sentiment analysis.
ACT
Personalize and enhance the relationship.
Close the loop with timely, relevant issue response.
Take quick action with integrated call recordings
Are you capturing all forms of feedback – direct, indirect, inferred – from the contact center, and beyond?
See how to get the full picture, all along the customer journey with NICE Satmetrix holistc VOC.
