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See It In Action

The best way to understand how NICE Satmetrix holistic VOC can drive performance outcomes from the contact center and beyond: See it first hand.

Learn how you can impact CSAT, NPS, and customer churn – so a holistic VOC becomes your competitive advantage.

Are you capturing all forms of feedback – direct, indirect, inferred – from the contact center, and beyond?

See how to get the full picture, all along the customer journey with NICE Satmetrix holistc VOC.

Awareness / Orientation

Research / Consideration

Decision-making / Purchase

Fulfillment

Service /
Returns

Retention / Repeat

Loyalty / Advocacy

VOICE

SMS/TEXT

SOCIAL

IVR (Voice)

CHAT

EMAIL

SURVEYS

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Establish a connection

Support the transaction

Address pain points

Resolve issues

Extend the relationship

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LISTEN

Call recording integrated to reveal service expectations, product demands, other loyalty drivers.

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ANALYZE

The right inputs delivered
to the right roles.


Dashboards with natural language processing (NLP) plus sentiment analysis.

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ACT

Personalize and enhance the relationship.


Close the loop with timely, relevant issue response.


Take quick action with integrated call recordings

Are you capturing all forms of feedback – direct, indirect, inferred – from the contact center, and beyond?

See how to get the full picture, all along the customer journey with NICE Satmetrix holistc VOC.

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