Certification and Training to Build Your CX Know-How

Get trained by the undisputed leaders in customer experience. Learn all the skills you need to manage a world-class CEM program that drives customer loyalty.

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NPS Academy

Drive Business Performance with
NICE Satmetrix Academy & Research

Looking for CEM certification? Benefit from our unrivaled expertise when you take our NPS online training through NICE Satmetrix Academy & Research. Raise your customer experience knowledge to the next level and gain access to a toolkit for ongoing success and innovation. We also provide guidance for smart goal-setting: unlimited access to our renowned B2C and B2B NPS benchmarks is included too.

Your annual subscription is $3,000 for one user. To buy for a crowd or to explore in-person CEM training, contact us at sales@satmetrix.com.

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Practical CX Guidance from the Experts

Become an expert on building, refining, and managing a world-class customer experience program by learning from the experts. We co-created Net Promoter Score®, or NPS®, over 15 years ago and have been helping companies deliver tangible business outcomes ever since.

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Battle-Tested Best Practices

Need CEM certification but wary of training that fails to show you how? Our CEM training courses feature toolkits and real-world case studies that help you overcome your most pressing voice of customer challenges.

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Career-Defining Confidence

Accelerate your career by learning the skills you need to run – or refine – a show-stopping customer experience program. You’ll also develop the business acumen to engage and advise your leadership team.

Advance Your Program with Comprehensive Training

Your NICE Satmetrix Academy & Research subscription gives you access our in-depth Net Promoter Masterclass course and our advanced Net Promoter Economics course.

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Net Promoter Masterclass: Get Noticed

There’s no better way to signify your status as a customer experience pro. Our Net Promoter Masterclass delivers know-how and recognition in one blow.

Training + Toolkits = Success – The masterclass includes instruction in frameworks and best practices, plus toolkits you can come back to again and again.

Comprehensive Guidance – Take the guesswork out of running a CEM program by completing our in-depth training program. The curriculum covers topics including:

  • Data excellence
  • Analytics to drive value from data
  • Taking action to drive change
  • Engaging the organization
  • Structuring a program
  • Understanding financials

Net Promoter Economics: Demonstrate Value

Take your CX business acumen to the next level. Net Promoter Economics helps you connect the dots between customer experience management and your bottom line.

Get a Handle on Business Impact – Develop the business acumen necessary to challenge your business partners on the effectiveness of customer experience management.

Demonstrate the Link to Financial Outcomes – Learn how to build a ‘Net Promoter Simulator’ that links customer experience actions to financial outcomes through a combination of engaging instruction and practical case study examples.

About Your Subscription

NICE Satmetrix Academy & Research is a one-stop shop for the industry’s premier thought leadership on customer experience. As a NICE Satmetrix Academy & Research subscriber, you’ll hone your skills with the Net Promoter Masterclass course and our Net Promoter Economics course. You also have access to our annual our B2C and B2B NPS benchmarks online. Gain the insights you need to set smart CX goals for your organization. Learn more about our benchmarks.

Your subscription includes unlimited access to all current and any newly published materials for one calendar year, and it will auto-renew to ensure continued access.

For your convenience, all NICE Satmetrix Academy & Research resources are available to you online. Get immediate access by completing a simple, two-step registration process.

Unlock Access to NICE Satmetrix Academy & Research