Customer Success Story
Kronos Customer Success Story
Using Dashboards to Drive Greater Customer Insights and Engagement
Learn how Kronos implemented a system that captures customer feedback in six languages across the globe via email and its training platform. Kronos’s CEM solution used NPX to correlate its transactional data with additional feedback collected via telephone and other methods. With NPX, they were able to add access via single sign-on (SSO) and add new role-specific views and dashboards. Kronos set up automatic alerts and escalations to ensure follow-up assignments are made correctly and supervisors are notified if cases are not closed satisfactorily
Increase in Key CSAT Score
Learn how Kronos achieved a 15% increase in CSAT score.
Improve Retention Rate
See how Kronos retained 97% of customers.
Close the Loop Faster
Kronos was able to reduce the time it takes to close the loop on feedback by 15%.