The Strategic Power of Your Contact Center
Get more from your CCaaS with Feedback Management easy integration – from the only holistic VOC that is #1 for customer service.
Explore how
ANALYST RESEARCH
The ROI of VOC in the contact center
The impact of a VOC program is felt far and wide – as is revealed in new research from Aberdeen. Download the report to learn how best practices in CX directly influence gains in:
- Financial and operational metrics
- Buyer and employee engagement
- Operational efficiencies and revenue
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Ciox Customer
Success Story
Rebuilding a Voice of the Customer Program in the Healthcare Sector
Healthcare information management company, Ciox Health improved customer experience and customer engagement by operationalizing feedback across their organization. By leveraging NICE Satmetrix, they were able to increase survey participation rates far above industry standards to 47%, along with signification YOY increase to NPS.
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If you have additional questions, or we can be of assistance in any way, don’t hesitate to email us at sales@satmetrix.com.
Toyota Financial Services Customer Success Story
A Global Auto Finance Agency Manages a CX Transformation at Lightning Speed
Learn how NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone helped one of the largest auto finance providers to quickly evolve to easily meet changing customer expectations. With their focus on CX, and integrated Feedback Management, the team at Toyota Financial Services was able to centralize customer experience data and share it with representatives in real-time – improving both customer and agent experience, and elevating more effective customer retention efforts.
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If you have additional questions, or we can be of assistance in any way, don’t hesitate to email us at sales@satmetrix.com.
Bluegrass Cellular Customer Success Story
Enhanced Feedback with 4 Short Questions
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output. NICE Satmetrix’s omnichannel capabilities were selected by Bluegrass’s contact center team to change the way customer feedback was collected and analyzed. Because of their new insight, they discovered that their customers were unaware of an existing unlimited data plan which led to a relaunch of the plan under a new name that better resonated with the customer.
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If you have additional questions, or we can be of assistance in any way, don’t hesitate to email us at sales@satmetrix.com.
County of San Diego Customer Success Story
San Diego County Boosts Customer Satisfaction by 445%
One of the busiest government contact centers in the country was able to gather critical customer feedback, and take meaningful action to increase customer satisfaction. Learn how the County of San Diego uses customer feedback to measure satisfaction and identify needed improvements, with NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone.
Thank you for your interest!
The asset you requested has been downloaded.
If you have additional questions, or we can be of assistance in any way, don’t hesitate to email us at sales@satmetrix.com.
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Get the Smart Bite
Get the Smart Bite
Get the Smart Bite
You can’t transform CX in the contact center without VOC
The contact center is at the heart of your customer’s experience, with the ability to inform and improve the rest of the business when you use a holistic Voice of the Customer (VOC) program to turn CX insights into actions that move the needle.
This new eBook will give you the know-how to turn your contact center from a cost center to a revenue driver.
Holistic VOC in Action
Learn how leaders in your industry transform CX intelligence into results within and beyond the contact center.
HEALTHCARE
FINANCE
INSURANCE
TELECOM
GENERAL
Ready to turn VOC insights into business impact?
This new industry data will help to get you started.
Thank you for your interest!
The asset you requested has been downloaded.
If you have additional questions, or we can be of assistance in any way, don’t hesitate to email us at sales@satmetrix.com.
Ready to boost loyalty, drive revenue, and turn your contact center into a value driver?
Get more from your VOC.
Learn more about how you can ignite comprehensive business results with most complete and unified platform on the market at www.satmetrix.com.