Holistic VOC Solution
Listen Holistically.
Analyze Effortlessly.
Act Strategically.
Visualize omnichannel journeys through the eyes of your customer. Then, engage proactively across channels with insights that connect the dots, to transform brands at scale.
Get the Whole Feedback Story
Engage everywhere, with Customer Service as the change agent for experience transformation. With a complete customer view, a holistic VOC program can aggregate feedback across all channels to turn insights into action.
See how NICE Satmetrix helps you to turn holistic Voice of the Customer insights into business impact.
- Get actionable insights – across all touch points – and resolve issues in real time.
- Uncover blind spots across the comprehensive customer journey and improve agent performance.
- Improve CSAT by operationalizing feedback that’s effortless, hyper-personalized, and proactive – and in the customer’s channel of choice.
- Remove technology stack redundancies and eliminate silos with rich customer data that guides real time, closed-loop actions.
- Streamline service delivery by leveraging insights from all forms of feedback – direct, indirect, and inferred/operational.
- Create extraordinary experiences that protect and differentiate your brand.