Holistic VOC Solution

Listen Holistically.

Analyze Effortlessly.

Act Strategically.

Visualize omnichannel journeys through the eyes of your customer. Then, engage proactively across channels with insights that connect the dots, to transform brands at scale.
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Get the Whole Feedback Story

Engage everywhere, with Customer Service as the change agent for experience transformation. With a complete customer view, a holistic VOC program can aggregate feedback across all channels to turn insights into action.

Customer centric operations

See how NICE Satmetrix helps you to turn holistic Voice of the Customer insights into business impact.

The Leader in

Holistic VOC

for the Contact Center

NICE Satmetrix is the leader in VOC for the contact center. And, with the contact center now leading in so many areas of customer experience that matter most to business performance, now is the time for the contact center to lead CX transformation across the enterprise.

  • Get actionable insights – across all touch points – and resolve issues in real time.
  • Uncover blind spots across the comprehensive customer journey and improve agent performance.
  • Improve CSAT by operationalizing feedback that’s effortless, hyper-personalized, and proactive – and in the customer’s channel of choice.
  • Remove technology stack redundancies and eliminate silos with rich customer data that guides real time, closed-loop actions.
  • Streamline service delivery by leveraging insights from all forms of feedback – direct, indirect, and inferred/operational.
  • Create extraordinary experiences that protect and differentiate your brand.

Close the Loop on Customer Issues and Drive Strategic Change

with the only complete and integrated holistic VOC solution, driving performance outcomes from the contact center, and beyond.

Digital-first Omnichannel Feedback

Customer Journey Based Design

NICE Enlighten AI Feedback

Closed-loop Action

Consulting Services

Text and Speech Analytics