Essential Knowledge for Customer Experience Management

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Healthy Habits, Rising NPS

How Ciox Health Built a Solid Foundation for CX Gains
May 30 at 8:30 a.m. Pacific (4:30 p.m. GMT)

Sometimes the best outcomes – like a steadily increasing Net Promoter Score® – have a foundation in strong fundamentals. For health information management leader Ciox Health, taking the time to get the basics of a strong voice of the customer program in place has paid off. Hear from program lead Kate Maynard about how lifecycle-driven survey cadences, automated reporting, ongoing engagement with stakeholders, and thoughtful change management have driven improvements in the customer experience.

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