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Citation Customer Success Story

Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements

B2B professional services firm, Citation Professional Solutions, has always prided itself on being a client experience-focused business – but their response rates weren’t up to their standards. See how NICE Satmetrix helped them achieve an increase of 110% in their overall response rates – up to 162% for some surveys – which delivers more real-time feedback to the right employees.

1

Workflow Integration

Fully automated surveys generated from Salesforce by various triggers

2

Unified CX

Client feedback, enhanced dashboards, and superior reporting in a single system

3

Actionable Feedback

Relevant stakeholders can see individual responses in real time