RagingWire Customer Success Story

From Satisfaction to Loyalty: A Strategic Move Toward Customer Love

When RagingWire expanded nationally in 2012, they knew they needed an internal shift to move beyond customer satisfaction to customer centricity, ensuring operational consistencies and a seamless customer experience across all locations. Aside from a company-wide transition to measure customer loyalty, with Net Promoter as a KPI, RagingWire’s platform provides relationship feedback for each touchpoint: sales engagement, customer installation, customer service, network operations and the customer portal.

1

Outstanding Customer Retention Rate

RagingWire saw a 98% customer retention rate, which is a massive 2.5X the B2B average.

2

Impressive NPS Score

With an NPS of 59 points, RagingWire is far outperforming the B2B average NPS of 23 points.

3

Mobilizing Promoters

RagingWire is actively leveraging the 64% of its client base that is identified as Promoters to cross-sell and upsell.