NewDay Customer Success Story
NewDay Delivers Customer Service Change Using NICE Satmetrix
UK-based consumer finance company, NewDay needed a more mature Voice of the Customer (VOC) program that would allow them to see the entire customer experience, and pinpoint the pain points – from the contact center, and beyond. Learn how NICE Satmetrix holistic VOC solution, along with a strong partnership with consulting services helped NewDay to earn multiple industry awards, and elevate key business metrics.
Increased NPS and NES by as much as 36.2%
Reduced complaints coming to contact center
Won multiple contact center customer experience awards