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NewDay Customer Success Story

NewDay Delivers Customer Service Change Using NICE Satmetrix

UK-based consumer finance company, NewDay needed a more mature Voice of the Customer (VOC) program that would allow them to see the entire customer experience, and pinpoint the pain points – from the contact center, and beyond. Learn how NICE Satmetrix holistic VOC solution, along with a strong partnership with consulting services helped NewDay to earn multiple industry awards, and elevate key business metrics.

1

Improved Scores

Increased NPS and NES by as much as 36.2%

2

Happy Customers

Reduced complaints coming to contact center

3

Award-Winning Service

Won multiple contact center customer experience awards