Customer Video Replay

Caliber Home Loans Customer Success Story

Caliber Home Loans Uses Satmetrix to Engage Employees with CEM

The high stakes involved with home loan transactions make customer relationships a high priority for companies like Caliber. Michael Nasr, Strategic Program Manager for Caliber Home Loans, talks about his experience with Satmetrix and how NPX gives Caliber the insights into customer perception it needs to better understand and improve the customer journey. Hear how Satmetrix’s “fantastic” technology and commitment to customer success continue to bear fruit for Caliber’s CX program well into the relationship.

Watch the video to learn how Caliber:

  • Uses NPX real-time data and analytics at every step of the customer journey
  • Uses NPX’s role-based graphical reporting to engage leadership and team members at every level of the enterprise
  • Encourages team members leverage self-service tools.