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OneSource Virtual
Customer Success Story

OneSource Virtual Boosts Performance,
Realizes Savings

Learn how NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone helped to maximize customer feedback for Business Process as a Service (PBaaS) pioneer, OneSource Virtual. “Before CXone Feedback Management, we would get 100 surveys back each month. Last month, we got 2,700, and 62% of them received perfect scores”, says Myra Nunez, Director of Employee Services.

1

Better Feedback

Increased volume of returned surveys

2

Happy Customers

Improved customer experience

3

Improved Scores

Increased perfect scores on post-call surveys by 500%