Customer Success Story
OneSource Virtual Boosts Performance,
Learn how NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone helped to maximize customer feedback for Business Process as a Service (PBaaS) pioneer, OneSource Virtual. “Before CXone Feedback Management, we would get 100 surveys back each month. Last month, we got 2,700, and 62% of them received perfect scores”, says Myra Nunez, Director of Employee Services.
Increased volume of returned surveys
Improved customer experience
Increased perfect scores on post-call surveys by 500%