Customer Successes

Hearing the Voice of the Customer, Employee, and the Market

Understanding the Voice of the Customer in Every Language

Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements

NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear

Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys

Quality CX Analysis Changed a Leading Bank’s Business to Save Millions

Learn how O-I Glass increased Net Promoter Score by 24 points to boost customer loyalty

Experian QAS consolidates fragmented global CX program for big results.

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

Customer experience is everyone’s job at WillScot, where local control drives ongoing improvements.

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%

Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.

Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.

Integration Drives Quick Follow Up with Customers for CX Gains