Customer Successes

Learn how A1 Group increased conversion of detractors into promoters by 162% and increased online TNPS by up to 21 points in some markets

Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%

Kronos achieves 15% increase in key CSAT score, retains 97% of customers, and grows steadily.

Learn how Virgin Money increased its NPS® by 21 points in two years.

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

Leading voice and language solution provider Nuance Communications increased its NPS by 25 points.

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.

Masergy achieves 20% revenue growth and reduces customer churn to below 1%.

RagingWire scales aggressive business expansion with a focus on customer excellence.

Anytime Fitness Launches Its First Customer Experience Program For Francisees.

The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.

Elion, a young telco, catches market leader with focus on customer experience excellence.

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

Experian QAS consolidates fragmented global CX program for big results.

HouseMaster activates “Mobilize Promoters” feature for 40-fold social engagement increase.

Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.