Customer Successes
Forward Thinking Customers Choose NICE Satmetrix
PDF Stokke
Integration Drives Quick Follow Up with Customers for CX Gains
PDF Metso
Customer Experience (CX) Program Maturity Leads to Success
VIDEO Ciox
Discover how Ciox Health built a solid foundation for CX gains.
PDF Livelo
Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.
PDF Bluegrass Cellular
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.
PDF Bobst
Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%
PDF Virgin Money
Learn how Virgin Money increased its NPS® by 21 points in two years.
PDF Exchange Bank
Prominent community bank Exchange Bank digs in deep to drive customer experience improvements
PDF Pulse Secure
Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.
PDF Williams Scotsman
Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.
VIDEO Caliber Home Loans
Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.
VIDEO Essendant
Essendant uses customer experience management to overcome the unique challenge of its B2B business model.
PDF Masergy
Masergy achieves 20% revenue growth and reduces customer churn to below 1%.
PDF RagingWire
RagingWire scales aggressive business expansion with a focus on customer excellence.
PDF Experian
Experian builds a culture of customer obsession to drive a 15% increase in revenue.
PDF Experian QAS
Experian QAS consolidates fragmented global CX program for big results.
PDF Symantec
Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.