Customer Successes

Forward Thinking Customers Choose NICE Satmetrix

Oriflame

Oriflame Cosmetics got so much value from its CX program that it's going global

Carsales.com.au

Carsales.com.au uncovered fresh customer experience insights in a just a few months with NPX

Exchange Bank

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

Nuance Communications

Leading voice and language solution provider Nuance Communications increased its NPS by 25 points.

Pulse Secure

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

Williams Scotsman

Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.

Sure

At Sure, customers have a direct line to the company executive committee, thanks to robust CX leadership and engagement.

MX

MX looks to Satmetrix NPX to execute its forward-thinking vision for serving its customers.

8X8

Voice over IP provider 8×8 uses NPX Text Analytics to improve the customer experience and boost CSAT 20%.

Caliber Home Loans

Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.

Essendant

Essendant uses customer experience management to overcome the unique challenge of its B2B business model.

Busey Bank

First Busey Corporation empowers more than 225 front-line users with customer experience data they use daily.

Dex Media

Dex Media serves small business with no time to waste. CEM helps get to the heart of the matter and deliver excellent service.

Masergy

Masergy achieves 20% revenue growth and reduces customer churn to below 1%.

OCZ

Multiple touchpoints give OCZ storage a complete view of the customer journey.

Arval

Arval’s NPS jumped 35% in one region; now, smart NPS goal setting is driving worldwide excellence.

RagingWire

RagingWire scales aggressive business expansion with a focus on customer excellence.

Anytime Fitness

Anytime Fitness Launches Its First Customer Experience Program For Francisees.

City Bin Co.

The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.

Aggreko

Aggreko’s CX program turned 43,000 voices into word-of-mouth success.

Blurb

Blurb changes survey strategy – earns increased response rates and deeper customer insights.

Bob Mills

Bob Mills Furniture recovers Detractors and puts Promoters to work.

Elion

Elion, a young telco, catches market leader with focus on customer experience excellence.

Experian

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

Experian QAS

Experian QAS consolidates fragmented global CX program for big results.

Housemaster

HouseMaster activates “Mobilize Promoters” feature for 40-fold social engagement increase.

Kronos

Kronos reaches impressive 97th percentile for customer retention.

Symantec

Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.