Customer Successes
Forward-Thinking Companies Choose Satmetrix
Exchange Bank
Prominent community bank Exchange Bank digs in deep to drive customer experience improvements
Nuance Communications
Leading voice and language solution provider Nuance Communications increased its NPS by 25 points.
Pulse Secure
Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.
Williams Scotsman
Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.
Sure
At Sure, customers have a direct line to the company executive committee, thanks to robust CX leadership and engagement.
MX
MX looks to Satmetrix NPX to execute its forward-thinking vision for serving its customers.
Dex Media
Dex Media serves small business with no time to waste. CEM helps get to the heart of the matter and deliver excellent service.
Essendant
Essendant uses customer experience management to overcome the unique challenge of its B2B business model.
8x8
Voice over IP provider 8×8 uses NPX Text Analytics to improve the customer experience and boost CSAT 20%.
Caliber Home Loans
Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.
Busey Bank
First Busey Corporation empowers more than 225 front-line users with customer experience data they use daily.
Masergy
Masergy achieves 20% revenue growth and reduces customer churn to below 1%.
OCZ
Multiple touchpoints give OCZ storage a complete view of the customer journey.
Arval
Arval’s NPS jumped 35% in one region; now, smart NPS goal setting is driving worldwide excellence.
Raging Wire
RagingWire scales aggressive business expansion with a focus on customer excellence.
Kronos
Kronos reaches impressive 97th percentile for customer retention.
Symantec
Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.
Aggreko
Aggreko’s CX program turned 43,000 voices into word-of-mouth success.
Anytime Fitness
Anytime Fitness Launches Its First Customer Experience Program For Francisees.
Experian CSDA
Experian builds a culture of customer obsession to drive a 15% increase in revenue.
Bob Mills Furniture
Bob Mills Furniture recovers Detractors and puts Promoters to work.
The City Bin Co.
The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.
Blurb
Blurb changes survey strategy – earns increased response rates and deeper customer insights.
Experian QAS
Experian QAS consolidates fragmented global CX program for big results.
Elion
Elion, a young telco, catches market leader with focus on customer experience excellence.
HouseMaster
HouseMaster activates “Mobilize Promoters” feature for 40-fold social engagement increase.