Forward Thinking Customers Choose NICE Satmetrix
Integration Drives Quick Follow Up with Customers for CX Gains
Customer Experience (CX) Program Maturity Leads to Success
Discover how Ciox Health built a solid foundation for CX gains.
Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.
Find out how U.S. Bank Global Fund Services implemented post-call surveys from NICE Satmetrix to support their culture change initiative within the contact center department.
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.
Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%
Learn how Virgin Money increased its NPS® by 21 points in two years.
Prominent community bank Exchange Bank digs in deep to drive customer experience improvements
Leading voice and language solution provider Nuance Communications increased its NPS by 25 points.
Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.
Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.
Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.
Essendant uses customer experience management to overcome the unique challenge of its B2B business model.
Masergy achieves 20% revenue growth and reduces customer churn to below 1%.
RagingWire scales aggressive business expansion with a focus on customer excellence.
The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.
Elion, a young telco, catches market leader with focus on customer experience excellence.
Experian builds a culture of customer obsession to drive a 15% increase in revenue.
Experian QAS consolidates fragmented global CX program for big results.
Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.