Customer Successes

PDF Stokke

Integration Drives Quick Follow Up with Customers for CX Gains

PDF Metso

Customer Experience (CX) Program Maturity Leads to Success

VIDEO Ciox

Discover how Ciox Health built a solid foundation for CX gains.

PDF Livelo

Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.

PDF U.S. Bank Global Fund Services

Find out how U.S. Bank Global Fund Services implemented post-call surveys from NICE Satmetrix to support their culture change initiative within the contact center department.

PDF Bluegrass Cellular

Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.

PDF Bobst

Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%

PDF Virgin Money

Learn how Virgin Money increased its NPS® by 21 points in two years.

PDF Exchange Bank

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

PDF Nuance Communications

Leading voice and language solution provider Nuance Communications increased its NPS by 25 points.

PDF Pulse Secure

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

PDF Williams Scotsman

Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.

VIDEO Caliber Home Loans

Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.

VIDEO Essendant

Essendant uses customer experience management to overcome the unique challenge of its B2B business model.

PDF Masergy

Masergy achieves 20% revenue growth and reduces customer churn to below 1%.

PDF RagingWire

RagingWire scales aggressive business expansion with a focus on customer excellence.

PDF City Bin Co.

The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.

PDF Elion

Elion, a young telco, catches market leader with focus on customer experience excellence.

PDF Experian

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

PDF Experian QAS

Experian QAS consolidates fragmented global CX program for big results.

PDF Symantec

Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.