Customer Successes

Hearing the Voice of the Customer, Employee, and the Market

Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements

NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear

Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys

Quality CX Analysis Changed a Leading Bank’s Business to Save Millions

Learn how O-I Glass increased Net Promoter Score by 24 points to boost customer loyalty

Experian QAS consolidates fragmented global CX program for big results.

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

Customer experience is everyone’s job at WillScot, where local control drives ongoing improvements.

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

Learn how Virgin Money increased its NPS® by 21 points in two years.

Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%

Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.

Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.

Customer Experience (CX) Program Maturity Leads to Success

Integration Drives Quick Follow Up with Customers for CX Gains