Customer Successes
Learn how business win the hearts of their customers with help from NICE Satmetrix. Companies of all sizes and in every space look to us for the innovative spark behind their passionate customer relationships.
Extraco Banks
Quality CX Analysis Changed a Leading Bank’s Business to Save Millions
Experian QAS
Experian QAS consolidates fragmented global CX program for big results.
Experian
Experian builds a culture of customer obsession to drive a 15% increase in revenue.
RagingWire
RagingWire scales aggressive business expansion with a focus on customer excellence.
Masergy
Masergy achieves 20% revenue growth and reduces customer churn to below 1%.
Essendant
Essendant uses customer experience management to overcome the unique challenge of its B2B business model.
Caliber Home Loans
Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.
WillScot
Customer experience is everyone’s job at WillScot, where local control drives ongoing improvements.
Pulse Secure
Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.
Exchange Bank
Prominent community bank Exchange Bank digs in deep to drive customer experience improvements
Virgin Money
Learn how Virgin Money increased its NPS® by 21 points in two years.
Bobst
Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%
Bluegrass Cellular
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.
Livelo
Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.
Metso
Customer Experience (CX) Program Maturity Leads to Success
Stokke
Integration Drives Quick Follow Up with Customers for CX Gains
Ciox
Discover How Ciox Health Built a Solid Foundation for CX Gains