Customer Successes
Forward Thinking Customers Choose NICE Satmetrix
PDF Livelo
Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.
PDF U.S. Bank Global Fund Services
Find out how U.S. Bank Global Fund Services implemented post-call surveys from NICE Satmetrix to support their culture change initiative within the contact center department.
PDF Bluegrass Cellular
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.
PDF Bobst
Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%
PDF Kronos
Kronos achieves 15% increase in key CSAT score, retains 97% of customers, and grows steadily.
PDF Virgin Money
Learn how Virgin Money increased its NPS® by 21 points in two years.
PDF Exchange Bank
Prominent community bank Exchange Bank digs in deep to drive customer experience improvements
PDF Nuance Communications
Leading voice and language solution provider Nuance Communications increased its NPS by 25 points.
PDF Pulse Secure
Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.
PDF Williams Scotsman
Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.
VIDEO Caliber Home Loans
Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.
VIDEO Essendant
Essendant uses customer experience management to overcome the unique challenge of its B2B business model.
PDF Masergy
Masergy achieves 20% revenue growth and reduces customer churn to below 1%.
PDF RagingWire
RagingWire scales aggressive business expansion with a focus on customer excellence.
PDF Anytime Fitness
Anytime Fitness Launches Its First Customer Experience Program For Francisees.
PDF City Bin Co.
The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.
PDF Elion
Elion, a young telco, catches market leader with focus on customer experience excellence.
PDF Experian
Experian builds a culture of customer obsession to drive a 15% increase in revenue.
PDF Experian QAS
Experian QAS consolidates fragmented global CX program for big results.
PDF Symantec
Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.