Discipline and the Right Software Solution are the Keys to CEM Success
Uncovering Customer Experience Blind Spots with the Voice of the Customer
Rebuilding a Voice of the Customer Program in the Healthcare Sector
Hearing the Voice of the Customer, Employee, and the Market
Understanding the Voice of the Customer in Every Language
Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements
NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear
Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys
Quality CX Analysis Changed a Leading Bank’s Business to Save Millions
Learn how O-I Glass increased Net Promoter Score by 24 points to boost customer loyalty
Experian QAS consolidates fragmented global CX program for big results.
Experian builds a culture of customer obsession to drive a 15% increase in revenue.
Essendant uses customer experience management to overcome the unique challenge of its B2B business model.
Customer experience is everyone’s job at WillScot, where local control drives ongoing improvements.
Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.
Prominent community bank Exchange Bank digs in deep to drive customer experience improvements
Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.
Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.
Integration Drives Quick Follow Up with Customers for CX Gains
Discover How Ciox Health Built a Solid Foundation for CX Gains