Customer Successes

Learn how business win the hearts of their customers with help from NICE Satmetrix. Companies of all sizes and in every space look to us for the innovative spark behind their passionate customer relationships.

Extraco Banks

Extraco Banks

Quality CX Analysis Changed a Leading Bank’s Business to Save Millions

O-I Glass

O-I Glass

Learn how O-I Glass increased Net Promoter Score by 24 points to boost customer loyalty

Experian QAS

Experian QAS

Experian QAS consolidates fragmented global CX program for big results.

Experian

Experian

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

RagingWire

RagingWire

RagingWire scales aggressive business expansion with a focus on customer excellence.

Masergy

Masergy

Masergy achieves 20% revenue growth and reduces customer churn to below 1%.

Essendant

Essendant

Essendant uses customer experience management to overcome the unique challenge of its B2B business model.

Caliber Home Loans

Caliber Home Loans

Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.

WillScot

WillScot

Customer experience is everyone’s job at WillScot, where local control drives ongoing improvements.

Pulse Secure

Pulse Secure

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

Exchange Bank

Exchange Bank

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

Virgin Money

Virgin Money

Learn how Virgin Money increased its NPS® by 21 points in two years.

Bobst

Bobst

Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%

Bluegrass Cellular

Bluegrass Cellular

Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.

Livelo

Livelo

Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.

Metso

Metso

Customer Experience (CX) Program Maturity Leads to Success

Stokke

Stokke

Integration Drives Quick Follow Up with Customers for CX Gains

Ciox

Ciox

Discover How Ciox Health Built a Solid Foundation for CX Gains