Customer Successes

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

Leading voice and language solution provider Nuance Communications increased its NPS by 25 points.

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.

At Sure, customers have a direct line to the company executive committee, thanks to robust CX leadership and engagement.

Masergy achieves 20% revenue growth and reduces customer churn to below 1%.

Multiple touchpoints give OCZ storage a complete view of the customer journey.

Arval’s NPS jumped 35% in one region; now, smart NPS goal setting is driving worldwide excellence.

RagingWire scales aggressive business expansion with a focus on customer excellence.

Anytime Fitness Launches Its First Customer Experience Program For Francisees.

The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.

Aggreko’s CX program turned 43,000 voices into word-of-mouth success.

Blurb changes survey strategy – earns increased response rates and deeper customer insights.

Bob Mills Furniture recovers Detractors and puts Promoters to work.

Elion, a young telco, catches market leader with focus on customer experience excellence.

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

Experian QAS consolidates fragmented global CX program for big results.

HouseMaster activates “Mobilize Promoters” feature for 40-fold social engagement increase.

Kronos reaches impressive 97th percentile for customer retention.

Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.