Customer Successes
These NICE Satmetrix customers know that good insights drive even better knowledge about their customers. Learn how leading brands leverage holistic VOC data to anticipate customer needs, reduce friction, and maximize loyalty.
County of San Diego
San Diego County Boosts Customer Satisfaction by 445%
OneSource Virtual
OneSource Virtual Boosts Performance, Realizes Savings
NewDay
NewDay Delivers Customer Service Change Using NICE Satmetrix
Toyota Financial Services
A Global Auto Finance Agency Manages a CX Transformation at Lightning Speed
Ciox
Rebuilding a Voice of the Customer Program in the Healthcare Sector
International SOS
Discipline and the Right Software Solution are the Keys to CEM Success
Pepco by Exelon
Uncovering Customer Experience Blind Spots with the Voice of the Customer
Ritter
Hearing the Voice of the Customer, Employee, and the Market
Saint-Gobain
Understanding the Voice of the Customer in Every Language
Citation
Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements
Miracle-Ear
NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear
Benco Dental
Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys
O-I Glass
Learn how O-I Glass increased Net Promoter Score by 24 points to boost customer loyalty
Experian QAS
Experian QAS consolidates fragmented global CX program for big results.
Experian
Experian builds a culture of customer obsession to drive a 15% increase in revenue.
WillScot
Customer experience is everyone’s job at WillScot, where local control drives ongoing improvements.
Pulse Secure
Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.
Exchange Bank
Prominent community bank Exchange Bank digs in deep to drive customer experience improvements
Bobst
Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%
Bluegrass Cellular
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.
Livelo
Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach to a bottom-up tactic that collects survey data from customers at key moments in their journey.
Stokke
Integration Drives Quick Follow Up with Customers for CX Gains