Uplevel your Customer and Agent Experiences Using VOC In this webinar, you’ll discover how to do just that by creating a VOC program so you can learn what customers are thinking and feeling across all channels – and through the entire customer journey. Art...
Delivering Frictionless, Personalized Experiences with Intelligent Holistic VOC Originally presented at Interactions Live 2021 Heather Hughes, Director of Marketing, NICE Satmetrix Desiree Jenkinson, Marketing Manager, NICE Satmetrix Watch the presentation to learn...
Uncovering CX Blindspots with a Voice of the Customer Program Originally presented at Interactions Live 2021 Charlie Knapp, Product Marketing Manager, NICE Satmetrix Marsha Allen, Business Analyst, Pepco, an Exelon Company Annise Jones-Martin, Senior Business Analyst,...
Acting on Feedback to Boost Operational Metrics and Client Loyalty Originally presented at Interactions Live 2021 Heather Hughes, Director of Marketing, NICE Satmetrix Patricia Talley, Director Client Experience, CIOX Health Watch the presentation to learn how Ciox...
Unlock the Power of Customer Feedback That’s in Your Contact Center Now Faith Adams, Senior Analyst, Customer Experience at Forrester Eric Weight, Head of Experience Management Consulting at NICE Satmetrix In today’s @home world of social distancing, where human to...
Using a Holistic VOC to Unleash Customer Feedback Already in Your Contact Center and Boost Both NPS and CSAT Moderator: Eric Weight, Head of Experience Consulting, NICE Satmetrix Meet the Panelists › The contact center plays a critical role in CX initiatives. With...
