Uplevel Your Customer and Agent Experiences Using VOC

Uplevel your Customer and Agent Experiences Using VOC In this webinar, you’ll discover how to do just that by creating a VOC program so you can learn what customers are thinking and feeling across all channels – and through the entire customer journey. Art...

Uncovering CX Blindspots with a Voice of the Customer Program

Uncovering CX Blindspots with a Voice of the Customer Program Originally presented at Interactions Live 2021 Charlie Knapp, Product Marketing Manager, NICE Satmetrix Marsha Allen, Business Analyst, Pepco, an Exelon Company Annise Jones-Martin, Senior Business Analyst,...

Driving CX Excellence with Holistic Voice of the Customer

Driving CX Excellence with Holistic Voice of the Customer Originally presented at Interactions Live 2021 Heather Hughes, Director of Marketing, NICE Satmetrix Joshua Lacumsky, Customer Experience Manager, Midland States Bank Watch the presentation to find out how...

Acting on Feedback to Boost Operational Metrics and Client Loyalty

Acting on Feedback to Boost Operational Metrics and Client Loyalty Originally presented at Interactions Live 2021 Heather Hughes, Director of Marketing, NICE Satmetrix Patricia Talley, Director Client Experience, CIOX Health Watch the presentation to learn how Ciox...