The 2020 NICE Satmetrix NPS Benchmarks A Deep Dive into B2B and B2C Results Net Promoter Score® continues to reflect opportunities for experience transformation. Join us as we reveal highlights from both the 2020 NICE Satmetrix B2B and B2C NPS Benchmarks. Lead...
Unlock the Power of Customer Feedback That’s in Your Contact Center Now Faith Adams, Senior Analyst, Customer Experience at Forrester Eric Weight, Head of Experience Management Consulting at NICE Satmetrix In today’s @home world of social distancing, where human to...
Employee Experience at Home in Times of Crisis NICE Satmetrix Employee at Home Benchmark Results Revealed Presenter: Eric Weight, Head of Experience Consulting, NICE Satmetrix Our changing world has evolved the way we work, and how we understand the effectiveness of...
Customer Journey What Has It Done for Me Lately? Who should care about your customer journey and the insights it delivers? Everyone! But they might not know it yet. Show employees throughout your organization how they benefit from a role-specific view of the customer...
Maturity for the Win Drive CX Program Success Is your customer experience program as mature as it should be, or are you stuck in a CX childhood, failing to deliver on your program’s promise? Learn the key elements of CX program maturity. Identify the pitfalls that can...
Next-Level Customer Feedback Combine Surveys and Interaction Analytics for Complete Insights Plagued by the sneaking suspicion that your customer feedback surveys aren’t delivering all the insights you really need? You might be right. But you’re probably sitting on a...
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