Using a Holistic VOC to Unleash Customer Feedback Already in Your Contact Center and Boost Both NPS and CSAT Moderator: Eric Weight, Head of Experience Consulting, NICE Satmetrix Meet the Panelists › The contact center plays a critical role in CX initiatives. With...
Turn At-Risk Customers into Loyal Net Promoters Using ENLIGHTEN Intelligent Feedback The best way to establish lasting relationships with your friends and family is to listen, ask relevant questions, and adapt to their input. The conversation is key. It’s no different...
The 2020 NICE Satmetrix NPS Benchmarks A Deep Dive into B2B and B2C Results Net Promoter Score® continues to reflect opportunities for experience transformation. Join us as we reveal highlights from both the 2020 NICE Satmetrix B2B and B2C NPS Benchmarks. Lead...
Unlock the Power of Customer Feedback That’s in Your Contact Center Now Faith Adams, Senior Analyst, Customer Experience at Forrester Eric Weight, Head of Experience Management Consulting at NICE Satmetrix In today’s @home world of social distancing, where human to...
Employee Experience at Home in Times of Crisis NICE Satmetrix Employee at Home Benchmark Results Revealed Presenter: Eric Weight, Head of Experience Consulting, NICE Satmetrix Our changing world has evolved the way we work, and how we understand the effectiveness of...
Customer Journey What Has It Done for Me Lately? Who should care about your customer journey and the insights it delivers? Everyone! But they might not know it yet. Show employees throughout your organization how they benefit from a role-specific view of the customer...
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