WEBINAR Customer Journey Mapping

WEBINAR Customer Journey Mapping

Webinar Replay Customer Journey MappingFind Your Way to CX Excellence With all the talk about customer experience, you’d think companies would be getting better at delivering it. But our data shows they’re not making progress, and that means your company has chance to...
WEBINAR Healthy Habits Rising NPS

WEBINAR Healthy Habits Rising NPS

Webinar Replay Healthy Habits, Rising NPSHow Ciox Health Built a Solid Foundation for CX Gains Sometimes the best outcomes – like a steadily increasing Net Promoter Score® — have a foundation in strong fundamentals. For health information management leader Ciox...
WEBINAR  Will Robots Take Your Job After All

WEBINAR Will Robots Take Your Job After All

Webinar Replay Will Robots Take Your Job After All? Perfect Your Cost / CX Tradeoff in the Contact Center Who’s better at delivering an excellent customer experience – you or a robot? Automation has obvious appeal in the CX space, and especially in customer service;...
WEBINAR  Getting Smart About CX Analytics

WEBINAR Getting Smart About CX Analytics

Webinar Replay Getting Smart About CX Analytics How to Deliver the Insights Your Stakeholders Need You diligently deliver CX insights to your stakeholders, but when it comes to analytics, one size does not fit all. Depending on the CX objectives for a particular...
WEBINAR Getting Great Response Rates

WEBINAR Getting Great Response Rates

Webinar Replay Getting Great Response Rates Tips for Maximizing Customer Feedback Insights As customer feedback surveys become more common, achieving the response rates you’re looking for gets harder and harder. You’ll need to bring your A game to capture the insights...
WEBINAR Rally the Troops, Win the Day

WEBINAR Rally the Troops, Win the Day

Webinar Replay Rally the Troops, Win the Day Strategies for Employee Engagement in CX Programs You’ve got the passion, the drive, the CX data and insights, and the plan for success … but who’s with you? If you’re struggling to bring employees from throughout your...