Pepco by Exelon

Pepco by Exelon Customer Success Story Uncovering Customer Experience Blind Spots with the Voice of the Customer One of the largest energy delivery companies in the Mid-Atlantic region gathered new insights into both internal and external CX gaps, with the help of...

Ritter

Ritter Customer Success Story Hearing the Voice of the Customer, Employee, and the Market Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VOC program, with the help of NICE Satmetrix. The solution...

Saint-Gobain

Saint-Gobain Customer Success Story Understanding the Voice of the Customer in Every Language Global manufacturing brand, Saint-Gobain, recognized the needs to gain insights on not only their product experience, but the complete customer journey. More so, they wanted...

Citation

Citation Customer Success Story Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements B2B professional services firm, Citation Professional Solutions, has always prided itself on being a client experience-focused business – but...

Miracle-Ear

Miracle-Ear CustomerSuccess Story NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear Increasing repeat purchases is an important way to grow revenue. Miracle-Ear is a leader in hearing aids. Their leaders and franchisees knew that they needed new ways...

Benco Dental

Benco Dental Customer Success Story Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys Customer satisfaction has always been the lead driver of this family-owned company’s status as an industry leader. As they grew across the...