International SOS

International SOS CustomerSuccess Story Discipline and the Right Software Solution are the Keys to CEM Success As a global leader in providing workforce resilience services that impact health, well-being, and security, International SOS has always been focused on...

PHI

PHI Customer Success Story Uncovering Customer Experience Blind Spots with the Voice of the Customer One of the largest energy delivery companies in the Mid-Atlantic region gathered new insights into both internal and external CX gaps, with the help of NICE Satmetrix...

Ciox

Ciox Customer Success Story Rebuilding a Voice of the Customer Program in the Healthcare Sector Healthcare information management company, Ciox Health improved customer experience and customer engagement by operationalizing feedback across their organization. By...

Ritter

Ritter Customer Success Story Hearing the Voice of the Customer, Employee, and the Market Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VOC program, with the help of NICE Satmetrix. The solution...

Saint-Gobain

Saint-Gobain Customer Success Story Understanding the Voice of the Customer in Every Language Global manufacturing brand, Saint-Gobain, recognized the needs to gain insights on not only their product experience, but the complete customer journey. More so, they wanted...

Citation

Citation Customer Success Story Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements B2B professional services firm, Citation Professional Solutions, has always prided itself on being a client experience-focused business – but...