NewDay

NewDay Customer Success Story NewDay Delivers Customer Service Change Using NICE Satmetrix UK-based consumer finance company, NewDay needed a more mature Voice of the Customer (VOC) program that would allow them to see the entire customer experience, and pinpoint the...

Toyota Financial Services

Toyota Financial Services Customer Success Story A Global Auto Finance Agency Manages a CX Transformation at Lightning Speed Learn how NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone helped one of the largest auto finance providers to quickly...

Ciox

Ciox Customer Success Story Rebuilding a Voice of the Customer Program in the Healthcare Sector Healthcare information management company, Ciox Health improved customer experience and customer engagement by operationalizing feedback across their organization. By...

International SOS

International SOSCustomer Success Story Discipline and the Right Software Solution are the Keys to CEM Success As a global leader in providing workforce resilience services that impact health, well-being, and security, International SOS has always been focused on...

Pepco by Exelon

Pepco by Exelon Customer Success Story Uncovering Customer Experience Blind Spots with the Voice of the Customer One of the largest energy delivery companies in the Mid-Atlantic region gathered new insights into both internal and external CX gaps, with the help of...

Ritter

Ritter Customer Success Story Hearing the Voice of the Customer, Employee, and the Market Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VOC program, with the help of NICE Satmetrix. The solution...