WillScot

WillScot Customer Success Story Customer Experience Is Everyone’s Job at WillScot Learn how Satmetrix helped WillScot implement an easy-use turnkey CEM system that empowers action with real-time information. For the construction and engineering, it was crucial to have...

Pulse Secure

Pulse Secure Customer Success Story Using the Voice of the Customer to Drown Out the Competition Pulse Security receives 1100-1200 monthly transactional surveys. With NPX, they implemented a closed loop CX feedback process that provides role-based reporting and...

Exchange Bank

Exchange Bank Customer Success Story Responsiveness to Customers and Community Drives Growth for Exchange Bank Learn how Exchange Bank closes the loop with detractors within 48 hours. The Sonoma, California based bank shifted from a large governance group to a...

Virgin Money

Virgin Money Customer Success Story Driving improved customer advocacy through VOC initiative and a rigorous program of customer research and customer insight-to-action planning Learn how Virgin Money implemented a VOC initiative that collects customer feedback after...

Bobst

Bobst Customer Success Story Improving Industrial Operations, Management and Mindset with Voice of the Customer Learn how Bobst, a company with over 125 years of history, found a strategic edge in the modern market by adopting a complete customer experience (CX)...

Bluegrass Cellular

Bluegrass Cellular Customer Success Story Enhanced Feedback with 4 Short Questions Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output. NICE Satmetrix’s omnichannel capabilities were...