Customer Success Story

Bluegrass Cellular Customer Success Story

Enhanced Feedback with 4 Short Questions

Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output. NICE Satmetrix’s omnichannel capabilities were selected by Bluegrass’s contact center team to change the way customer feedback was collected and analyzed. Because of their new insight, they discovered that their customers were unaware of an existing unlimited data plan which led to a relaunch of the plan under a new name that better resonated with the customer.

Increased Survey Response Rates

See how Bluegrass achieved a 50% response rate average

Improved Marketing Guidance

Learn how Bluegrass’s marketing team used customer feedback analytics to differentiate their value

Industry Leading NPS®

Bluegrass’s annual average NPS® of 87.5 is far higher than their competition