Satmetrix Xperience

Net Promoter with everything on it, to go.
Put a comprehensive Net Promoter program into action quickly and effectively. Impressively powerful and flexible, Satmetrix Xperience® is the most complete solution available for sophisticated enterprise Net Promoter programs.




Faster than a speeding bullet.
More powerful than a locomotive. Able to… well, you get the idea. Give your Net Promoter program super powers with highly effective customer engagement tools, potent analytics, and pre-defined role-based tasks and action reporting – everything you need to get actionable results in as fast as four weeks.

Maintain the flexibility to accommodate a range of business needs as you expand across the organization. Easy-to-use administrative tools make managing your Net Promoter program a breeze.



Put more into it, get more out of it.
The results of any Net Promoter program are only as good as the data you put into it. Xperience boasts the most robust survey and data collection capabilities available. Flexible configuration and multi-survey program features ensure that you gather all the information you need. Relationship survey? Transactional? We have it covered. And multi-modal data import captures the voice of your customer through diverse means so everyone is heard.

Multiple survey capabilities provide a richer raw data set to analyze for more actionable results. Get a true cross-enterprise view of customer behavior, issues, and opportunities by searching, segmenting, and analyzing across programs, geographies, customer topics, and more.
Discover, uncover, recover.
Rescue detractors, increase lifetime value of customers and drive accountability across the organization. Real-time alerts integrated with Microsoft Outlook and process support for closed-loop follow up streamline responsiveness. Transform customer opinion by uncovering root causes and acting quickly to surprise and delight.

The most comprehensive, configurable alert functionality around ensures that issues are sent to the right person for prompt resolution. Our unique CRM Connect feature provides seamless integration with Salesforce and Oracle On Demand account and contact views.
See what buzz does.
Mobilize Promoters to generate positive Word of Mouth and referrals using social media as well as traditional marketing methods. Promoters are prompted to share their recommendations and your offers and promotions through popular social media applications. You’re creating a digital army!
Action from the insight out.
Robust, automated comment categorization and sentiment tagging fosters better customer understanding in real time and allows you to take more immediate action. Our Text Analytics capability is available in 8 languages.

Word clouds let you view and compare topics within qualitative data, bringing a visual context to customer sentiment. Combined with powerful search and comment categorization, you can see key themes and tag important sentiment for follow-up. Advanced search provides even deeper segmentation.


Put accountability in its place.
Managers have centralized access to key, actionable information with Business View. Key accounts can be managed more effectively with Performance Scorecards, providing a single view of account health and risks that drives action.
Interactive charts and dashboards drive actionable insights with an enterprise-wide view, while automated “push” Powerpoint reports engage the front line. PowerPoint integration also makes it easy to incorporate up-to-date Net Promoter data into critical presentations.

Report across survey programs, and filter by region, account, call center, and individual for more effective analysis and rapid response.



And that’s not all!
Extend your reach and work more effectively with our mobile platform support – your customers can respond to surveys from smartphones and tablets (iPhone, Android, Blackberry, and iPad), and employees don’t need to be tied to a desk to see results and take action. Surveys can be configured in most languages, including right-to-left languages like Hebrew and Arabic.

Xperience is available in two editions—Xperience Standard and Xperience Pro—to accommodate a range of business needs.
Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.