Customer Experience Management
Increase Loyalty and Achieve Business Growth
Measure and manage the customer experiences that are driving your business results.
Jumpstart 2016 and Jump Ahead of Your Competition
Gain insights and skills to plan for growth
The All-New NPS B2B Benchmarks
B2B Net Promoter benchmarks, available for the first time online
Get unparalleled, affordable B2B insights from the co-developers of the Net Promoter Score. Our seven industry reports are based on responses from 448,412 individuals in 45 countries. Get them all, plus B2C reports in 22 industry sectors, and plan for growth.
Get Certified and Get Ahead
Net Promoter certification sets you apart from the crowd
Gain the skills and best practices to run a world-class Net Promoter program while you set yourself apart in the job market. Join a community of more than 5000 certified professionals already making a difference.
The First, Best and Only of Its Kind
Be a part of the biggest community of Net Promoter professionals
The original Net Promoter conference turns 10 this year. Join us on the frontlines of the Net Promoter revolution. Bring your team for hands-on, deep-dive learning with the co-developers of this game changing business discipline. Early bird pricing ends December 31!
Net Promoter More Relevant than Ever
The industry standard measurement of customer loyalty.
Improve your NPS with an operational customer experience program that monitors the customer experience at every touch point, embeds information into daily operations, and engages employees to behave in a customer-centric manner.
Become Net Promoter Certified
Learn best practices. Drive customer loyalty. Advance your career.
Developed by the creators of Net Promoter at Satmetrix, our Net Promoter Certification course is the only Net Promoter course in the world and is the gold standard in customer experience management.
The Customer Experience Conference
June 1-6, 2015 | Hotel del Coronado
Join us in San Diego, CA to connect with industry experts and get in-depth knowledge in all areas of customer experience.
Arti Ots Marketing Director