Read all about it! New Research Shows Businesses may be Missing Out on the Business Benefits of Customer Loyalty New research from Satmetrix reveals small and midsize companies lag behind large businesses in terms of customer experience management (CEM) initiatives Learn More. Read all about it! Companies Use Satmetrix® Mobilize Promoters Tools to Harness Social Media for Relationship Building, Branding, Special Offers and More Mobilize Promoters feature in Satmetrix Net Promoter® cloud-based customer experience software delivers value Learn More. Webinar! NPS® Benchmarks: Behind the Scenes Webinar We'll share different approaches for understanding Net Promoter Score™ for different industries, with a focus on the Satmetrix methodologies and data available for B2C and B2B benchmarks. Learn More. Read all about it! TEN Customer Experience – cross-industry conference 2012 Satmetrix will attend the 2nd annual TEN summit to network and share best practise with conference attendees Learn More. Read all about it! Social Media and Mobile Customer Engagement Forum Satmetrix will attend Social Media forum organised by the Customer Engagement Club to network and share best practise with event attendees Learn More. Read all about it! 2012 CMO Exchange The CMO 2012 is tailored for Marketing Leaders who are striving to better understand their customers whilst managing marketing spend and ROI in a volatile economic climate. Learn More.

2012 Benchmarks The new 2012 US benchmarks include expanded information delivered through Satmetrix Xperience® USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe's & Wegmans among the highest in customer loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study. Learn More.

* Net Promoter is the world's most popular discipline for using customer feedback to fuel profitable growth. 9s and 10s are the scores provided by Promoters - customers who would recommend you highly to others. Learn more about Net Promoter and how it can work for your business.

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