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Satmetrix Net Promoter Benchmark Reports
Cross-Cultural B2B Benchmarks
As companies expand globally, there is a need to understand cross-cultural customer loyalty measurements, so that companies can work to develop a consistent, high-quality customer experience across multiple countries. The 2008 Satmetrix Net Promoter Cross-Cultural B2B Benchmark Reports contain regional and country-level data for customer loyalty benchmarking, which is particularly compelling for B2B companies that operate in multiple countries or that wish to compare customer loyalty scores and practices across geographies. The three reports in this series cover the EMEA Region, The Americas Region, and the Asia/Pacific Region.
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> Read the Press Release for Report Highlights
U.S. B2C Industry Benchmarks
The 2009 Annual Net Promoter Industry Benchmark Reports for Customer Loyalty highlight customer experience leaders in Financial Services, Telecommunications, Technology and Online Services. These reports were developed to help companies benchmark their Net Promoter Score relative to other companies in their industry. 2009 leaders include well known brands such as Adobe, Amazon, Apple, AT&T, Charles Schwab, Google and Verizon. Niche players also stand out, including USAA for banking and credit card service, and Vonage for voice over IP telephony service.
> Preview and Order the Reports
> Read the Press Release for Report Highlights
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