2013 US Consumer
Benchmarks
The 2013 Satmetrix Net Promoter® benchmarks include Net Promoter Scores and rankings from more than 200 major brands in 22 industry sectors, derived from an extensive survey of more than 24,000 US consumers. In addition to NPS®, each report contains statistical analyses on the key drivers behind the scores, evaluating each company’s performance on several key satisfaction measures, and their importance to consumers.
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Buy all 22 Industry Reports for $15k Over 50% Discount |
Financial Services
| Banking |  |
| Brokerage & Investments | |
| Credit Cards | |
| Buy all 3 reports for $1995 | |
Telecommunications
| Cable/Satellite TV Service | |
| Cellular Phone Service | |
| Internet Service | |
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Insurance
| Health Insurance | |
| Auto Insurance | |
| Home/Contents Insurance | |
| Life Insurance | |
| Buy all 4 reports for $2550! | |
Technology & Electronics
| Tablet Computers | |
| Smartphones | |
| Software & Apps | |
| Laptop Computers | |
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Online Services
| Online Entertainment | |
| Online Shopping | |
| Travel Websites | |
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Retail Stores
| Department/Speciality Stores | |
| Grocery/Supermarkets | |
| Drug Store/Pharmacies | |
| Buy all 3 reports for $1995 | |
Travel & Hospitality
| Airlines | Free! See Right Panel |
| Hotels | |
2012 Satmetrix Net Promoter
European B2C Industry Benchmarks
Auto Insurance
Matmut, MAAF, HUK Coburg, AXA, Allianz, Direct Line, Aviva, Groupama, and more!
France
Germany
UK
All Three!
Matmut, MAAF, HUK Coburg, AXA, Allianz, Direct Line, Aviva, Groupama, and more!
France Germany UK All Three!Banking
Crédit Agricole, Société Générale, BNP Paribas, ING-DiBa, VR Bank, First Direct, HSBC, and more!
France
Germany
UK
All Three!
Crédit Agricole, Société Générale, BNP Paribas, ING-DiBa, VR Bank, First Direct, HSBC, and more!
France Germany UK All Three!Computer Hardware
Apple, Asus, Dell, Sony, HP, Toshiba, Acer, Medion, Fujitsu,
and Lenovo
France
Germany
UK
All Three!
Apple, Asus, Dell, Sony, HP, Toshiba, Acer, Medion, Fujitsu,
and Lenovo
France Germany UK All Three!Health Insurance
Harmonies Mutuelles, AXA, Debeka, Allianz, Simplyhealth, Bupa, Aviva, and more!
France
Germany
UK
All Three!
Harmonies Mutuelles, AXA, Debeka, Allianz, Simplyhealth, Bupa, Aviva, and more!
France Germany UK All Three!Internet Service
Free, Numericable, SFR, Kabel Deutschland, 1&1, Versatel, Virgin Media, Sky, BT, and more!
France
Germany
UK
All Three!
Free, Numericable, SFR, Kabel Deutschland, 1&1, Versatel, Virgin Media, Sky, BT, and more!
France Germany UK All Three!Mobile Handset
Apple/iPhone, HTC, Samsung, Sony Ericsson, RIM/Blackberry, Nokia, LG, and Motorola
France
Germany
UK
All Three!
Apple/iPhone, HTC, Samsung, Sony Ericsson, RIM/Blackberry, Nokia, LG, and Motorola
France Germany UK All Three!Mobile Service
Free, Virgin Mobile, Bouygues, Orange, O2, E-Plus, Mobilcom, Vodafone, 3 Mobile, and more!
France
Germany
UK
All Three!
Free, Virgin Mobile, Bouygues, Orange, O2, E-Plus, Mobilcom, Vodafone, 3 Mobile, and more!
France Germany UK All Three!Travel Websites
Expedia, Kuoni, Opodo, Thomas Cook, TripAdvisor, Booking.com, Hotels.com, and more!
France
Germany
UK
All Three!
Expedia, Kuoni, Opodo, Thomas Cook, TripAdvisor, Booking.com, Hotels.com, and more!
France Germany UK All Three! Packages by Country
Save over 60%! Purchase all the Benchmarks Reports for a specific country for just $5000.
All France
All Germany
All UK
Save over 60%! Purchase all the Benchmarks Reports for a specific country for just $5000.
All France All Germany All UK
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About Satmetrix
Satmetrix is the leading provider of cloud-based customer experience management software for companies worldwide. As co-developer of the industry-standard Net Promoter® methodology, we have focused on helping companies build profitable, sustainable growth through more loyal customer relationships.
Visit us at www.satmetrix.com®2000-2012 Satmetrix Systems, Inc. All rights reserved.
Net Promoter, Net Promoter Score, and NPS are trademarks
of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.