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Case Studies

Our goal? Your results.

Read our featured case studies to get a good sense of the kind of results you can expect when you partner with Satmetrix for your customer experience or NPS initiative.
aggreko Aggreko listens to the voice of the customer to create world-class customer focus and recommendability.

Anytime Fitness Anytime Fitness launches a Net Promoter program quickly and easily.

Blurb Blurb streamlines customer feedback surveys for better insights and business improvements.

BobMills Thanks to its customer-centric culture, Bob Mills recovers at-risk customers.

Busey Busey Bank drives word-of-mouth referrals and cross selling with Satmetrix.

Elion Elion embraces a customer-centric culture to capture market share and improve business performance.

Experian Experian CSDA’s award-winning voice of the customer program leads to new products and service in new markets.

Experian QAS Experian QAS aligns global regions and drives client retention.

HouseMaster Housemaster achieves social media success with Satmetrix.

Kronos Kronos uses customer feedback to drive innovation and sees 97% customer retention.

RagingWire-NewLogo RagingWire implemented a Net Promoter loyalty program to act on customer feedback and became a national player. With a 98% retention rate, the company is leveraging Promoters to cross sell and upsell.

safelite Safelite’s laser focus on customers helps build brand advocacy and drive growth.

ShelfGenie ShelfGenie taps social media to drive awareness, with an easy-to-use, turnkey solution.

Symantec Symantec’s experience-led approach translates to real business benefits.

tw telecom tw telecom uses customer feedback to fuel innovation and growth.

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