Satmetrix NPX: Your Customer Experience Software Platform

Drive customer satisfaction, promote customer loyalty, and increase word of mouth.




Map Your Customer Journey

The Customer Graph provides a single, integrated view of the customer journey by mapping performance of customer touch points in an always-on, real-time visual representation of your customer journey.

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Visualize Your Customer Data

Out-of-the-box reports are not only intuitive and visually stunning, but built for easy drilldown and exploration to uncover root causes of delight and disappointment for your most valuable customers.

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Gain New Insight with Text Analytics

Built-in text analytics give you a clear view of what your customers are telling you in their comments over time. Track volume and sentiment of comment themes. Uncover and respond to emerging topics. And easily drill down to the original comment to fully understand root cause.

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Collaborate and Share to Drive Action

Easy collaboration and sharing ensure staff at all levels understand insights and take action to improve your business. Staff can collaborate by sharing online reports, annotating trend lines to note an event that impacted a score, or emailing a chart snapshot. Embed live charts in any Intranet page to bring the voice of your customers to any Web page.

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Rescue At-Risk Customers

Rescue At-Risk Customers

Repair relationships before they are irrevocably broken and extend customer lifetime value.  Automatic alerts are sent to the right person or teams as soon as a negative comment or score is received. Built-in workflows and built-in governance escalate risk issues and track issue resolution.

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Amplify Positive Word of Mouth

Satmetrix NPX makes it easy to amplify word of mouth of your loyal customers through sharing positive feedback about your brand in social media. One-click social sharing prompts customers to share positive comments on their social media streams at the end of their survey. You can also automatically republish comment streams in corporate Facebook pages or web sites.

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 Amplify Positive Word of Mouth

 Self-service That Puts You in the Drivers Seat

Self-service That Puts You in the Driver’s Seat

NPX is fully self-service with no hidden service costs. Wizards with best practice templates quickly guide you through initial setup of a complete world-class customer experience program — including journeys, surveys, alerts, and reports. Change management allows you to publish changes when you are ready.

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We Work Where You Work

NPX responds to your screen size to automatically display all the information you need through your browser. Get easy access to account history before a meeting, or monitor team performance while you are traveling.

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We Work, Where You Work