Net Promoter

We created the gold standard.
And it’s yours to mine.

There is a gold standard for companies who want to translate customer experience into profitable growth.
It’s called Net Promoter.

Net Promoter, developed by Satmetrix, Bain & Company and Fred Reichheld is now the worldwide standard for organizations to measure, understand, and improve their customer experience.

Net Promoter is a powerful management philosophy: both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. The Net Promoter Score, or NPS&#174 is a straightforward metric that helps companies and every employee understand and be accountable for how they engage with customers. It has gained popularity thanks to its simplicity and its linkage to profitable growth. Employees at all levels of the organization understand it, opening the door to customer-centric change and improved business performance.

Profit from your experience – and ours. Satmetrix created the Net Promoter methodology in 2003 after an extensive, two year research study. But we didn’t stop there. Nine years later, we continue to strengthen and extend our leadership. Through our industry-standard Net Promoter conferences, certification, benchmarking, consulting, and software deployments, we’ve brought Net Promoter success to thousands of companies worldwide. We’re the leading experts in Net Promoter software and consulting and the singular, clear choice for considering a Net Promoter program.

Satmetrix offers Net Promoter in the Cloud, the only software-as-a-service platform focused on Net Promoter® success. It embeds our industry-leading best practices expertise into a fast, powerful, and complete Net Promoter solution. You can augment, tailor, and upgrade your program with our expert-driven Business Consulting Services. Together, our technology and expertise are a powerful catalyst for driving results with Net Promoter.

Only Satmetrix offers official Net Promoter Certification. Our annual Net Promoter Conferences have become “must attend” events for companies, those new to Net Promoter as well as veterans, seeking best practices and fresh insights. And we manage the largest community of global Net Promoter practitioners at NetPromoter.com

More information about Net Promoter Certification:

• Course Brochure and Curriculum
• Pricing

Online On Demand Course:

• Register here
• Demo now

In Person Courses:

If you have any other questions, or need more information please contact Nicole Macey: nicole.macey@satmetrix.com

Know.
Calculate your score and embrace best practices.
Start down the path of Net Promoter success by calculating your score and understanding what it means. Then learn how to engage your team around practices that drive accountability, improve the customer experience, and raise your score. Our Net Promoter operating model can show you how. Learn more.

Grow. Build your business with responsiveness and delight. Relentless focus on customers is the key to Net Promoter success. Being responsive to their needs drives loyalty. Loyal customers help you succeed by referring friends and colleagues. We call these customers Promoters because they exhibit behaviors that contribute directly to your growth. Conversely, Detractors behave in ways that can negatively impact your bottom line. Take the next step on the path to having more Promoters and fewer Detractors – and learn why it pays to listen. Learn more.

Compare. See where to improve by sizing up your competition. Your own Net Promoter score is only part of the picture. Top Net Promoter programs are also driven by comparison to competitors and best practice leaders. Satmetrix offers an unequalled wealth of Net Promoter industry benchmark data to help you see more clearly where you stand. Our custom benchmark consulting services shows you how real financial success from Net Promoter comes from learning and applying what it takes to get to the head of the pack in your competitive set. Learn more.

Expand. Learn continuously with Net Promoter education and community. As you start your Net Promoter program, and as your Net Promoter efforts mature, you’ll want to continue improving and evolving your program and your knowledge.Become a certified Net Promoter Associate through rigorous workshop training or online courses. Attend a Net Promoter conference for an intensive experience with Net Promoter leaders and experts. Visit the official Net Promoter online community to interact and share experiences with other companies using the discipline. Learn more.

Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.