Upcoming Events

Upcoming Net Promoter Certification Courses

Net Promoter Certification is an intensive training course that teaches best practices for implementing, managing, and optimizing a Net Promoter program.

  • Online: On Demand
  • Singapore: May 16-18
  • London Net Promoter Certification: June 11-13 (in conjunction with the London Satmetrix Net Promoter Conference)
  • London Social Net Promoter Workshop: June 12-13 (in conjunction with the London Satmetrix Net Promoter Conference)

TEN Customer Experience
cross-industry conference 2012

2 May 2012 – London
Satmetrix will attend the 2nd annual TEN summit to network and share best practise with conference attendees

NPS® Benchmarks: Behind the Scenes Webinar

Thursday, May 10, 2012
8am PST; 11am EST; 4pm GMT
Register Today!

Satmetrix is pleased to invite you to hear Steven Nicks, General Manager, North America at this complimentary webinar, where you can learn to:

  • Reduce churn and build stronger customer loyalty
  • Empower loyal customers to promote your brand
  • Generate more powerful customer insights to drive success
  • Drive customer obsession through accountability

Steven will share different approaches for understanding Net Promoter Score™ for different industries, with a focus on the Satmetrix methodologies and data available for B2C and B2B benchmarks.

Social Media and Mobile Customer Engagement Forum

16 May 2012 – London
Satmetrix will attend Social Media forum organised by the Customer Engagement Club to network and share best practise with event attendees

2012 CMO Exchange

19-20 June 2012 in London
Satmetrix is proud sponsor of this year’s CMO exchange in London. The CMO 2012 is tailored for Marketing Leaders who are striving to better understand their customers whilst managing marketing spend and ROI in a volatile economic climate.

Deb Eastmann, General Manager – Consulting, Satmetrix, will share her knowledge during a Think Tank session on how social media can be used as an opportunity to engage with customers and deliver a differentiated customer experience


Learn more and request an invitation