Satmetrix is the leading provider of cloud-based customer experience software for companies worldwide. As co-developer of the industry-leading Net Promoter® methodology, our applications deliver full process support to help companies reduce customer churn, mobilize loyal promoters, generate more powerful insights, and drive customer obsession through accountability. For nearly fifteen years we have focused on helping companies build profitable, sustainable growth through more loyal customer relationships.
Net Promoter® in the Cloud
Satmetrix offers the only cloud-based applications focused solely on Net Promoter success. Each product offering helps you engage with your customers and take action on their feedback to build stronger customer loyalty. No matter your industry or company size, you’ll find a product for your company’s needs.
Our clients span a wide range of industries and operate in many different countries. But they all have one thing in common: they are dedicated to growing their business by listening to the voice of the customer and driving strategic and operational improvements.
Symantec: Product and service improvements doubled their Net Promoter Score for the new release and drove 92% positive reviews.
Experian: Even in a downturned financial services market, their award-winning program drove their highest ever Net Promoter Score of 33% and increased wallet share in top accounts.
Aggreko: By reacting quickly to customer feedback, they have rescued major at-risk accounts, identified new sales opportunities, and strengthened customer relationships.
A Proven Track Record
With experience on more than 700 deployments in 40 languages, Satmetrix has the knowledge to accelerate your customer experience program using Net Promoter. Learn how we are leading the way to help companies unlock the power of our cloud-based customer experience applications.
- Developer of the Net Promoter methodology with loyalty expert Fred Reichheld and Bain & Company
- Designer of the Net Promoter Operating Model
- Creator and manager of the official Netpromoter.com online community
- Producer of the Net Promoter Conferences and Certification Courses