The 2020 NICE Satmetrix
A Deep Dive into B2B and B2C Results
Net Promoter Score® continues to reflect opportunities for experience transformation. Join us as we reveal highlights from both the 2020 NICE Satmetrix B2B and B2C NPS Benchmarks. Lead Experience Consultant, Carlos Robledo Suarez will take a deep dive into the results, and offer insights into response rates, methodology, and the ever-changing landscape of customer loyalty.
In this webinar replay, you will learn:
How comprehensive, unbiased data helps us to understand what is working, and what is not
What makes a “good” and a “bad” NPS across industries
Response rate benchmarks, and how they contribute to your data integrity