Structured for Success
How to Organize Your CX Program Team for Maximum Impact
You’ve set your sights on CX success, but how do you get there? Start by structuring your CX program team to align with your company’s particular needs. Perhaps you’ll be served well by team that’s structured and hierarchical, or maybe a program that relies on management by influence will be the right fit for you. Hear from Richard Owen, CEO of the consultancy OwenCX and co-author of Answering the Ultimate Question: How Net Promoter Can Transform Your Business about what options you should consider.
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In this webinar replay, you will learn:
What are the top options for structuring your CX program team
Which structure works best in different situations
How to work around common challenges with structuring your program team