Using a Holistic VOC to Unleash Customer Feedback Already in Your Contact Center and Boost Both NPS and CSAT
Moderator: Eric Weight, Head of Experience Consulting, NICE Satmetrix
Meet the Panelists ›
The contact center plays a critical role in CX initiatives. With holistic, omnichannel insights that connect customer journeys with touch points across the enterprise, you can close the loop in real time on customer issues and guide strategic improvements where they will matter most.
View the replay to learn how to capture and operationalize a more complete spectrum of customer feedback – to increase satisfaction, loyalty, advocacy, and reduce churn. Our panel of experts discuss three things that you can start doing today to transform fragmented feedback collection routines into a game-changing omnichannel VOC program.
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In this webinar replay, you will learn:
Who are the stakeholders across the business that will shape your holistic VOC?
What is the data and technology needed to get to the moments of truth that matter most?
How can automated actions using case management increase loyalty, and reduce customer churn?
Meet the Panelists:
Portfolio Value Principal, NICE
Omnichannel CX Consultant, CXcel
Product Marketing Director, Nice inContact
Experience Consultant, NICE Satmetrix