Healthy Habits, Rising NPS
How Ciox Health Built a Solid Foundation for CX Gains
Sometimes the best outcomes – like a steadily increasing Net Promoter Score® — have a foundation in strong fundamentals. For health information management leader Ciox Health, taking the time to get the basics of a strong voice of the customer program in place has paid off. Hear from program lead Kate Maynard about how lifecycle-driven survey cadences, automated reporting, ongoing engagement with stakeholders, and thoughtful change management have driven improvements in the customer experience.
Replay our webinar to learn:
How to engage your stakeholders with NPS and drive action
Tips for managing change at the program and customer level
Achievements and lessons learned by Ciox Health that is driving future CX planning