Healthy Habits, Rising NPS

How Ciox Health Built a Solid Foundation for CX Gains

Sometimes the best outcomes – like a steadily increasing Net Promoter Score® — have a foundation in strong fundamentals. For health information management leader Ciox Health, taking the time to get the basics of a strong voice of the customer program in place has paid off. Hear from program lead Kate Maynard about how lifecycle-driven survey cadences, automated reporting, ongoing engagement with stakeholders, and thoughtful change management have driven improvements in the customer experience.

Webinar Replay

Replay our webinar to learn:

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How to engage your stakeholders with NPS and drive action

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Tips for managing change at the program and customer level

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Achievements and lessons learned by Ciox Health that is driving future CX planning