Healthy Habits, Rising NPS

How Ciox Health Built a Solid Foundation for CX Gains

Sometimes the best outcomes – like a steadily increasing Net Promoter Score® — have a foundation in strong fundamentals. For health information management leader Ciox Health, taking the time to get the basics of a strong voice of the customer program in place has paid off. Hear from program lead Kate Maynard about how lifecycle-driven survey cadences, automated reporting, ongoing engagement with stakeholders, and thoughtful change management have driven improvements in the customer experience.