Getting Smart About CX Analytics
How to Deliver the Insights Your Stakeholders Need
You diligently deliver CX insights to your stakeholders, but when it comes to analytics, one size does not fit all. Depending on the CX objectives for a particular function or group, the analytics needed can vary widely. We’ll offer insights into how to think about each of your stakeholders needs to help determine when to rely on standard analytics, and when you need to take a deeper dive into custom data analysis.
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In this webinar replay, you will learn:
Analytics basics including scales and confidence intervals
How to think about analytics in the context of CEM/CFM
Critical metrics to set you up for analytic success