Customer Journey Mapping
Find Your Way to CX Excellence
With all the talk about customer experience, you’d think companies would be getting better at delivering it. But our data shows they’re not making progress, and that means your company has chance to pull ahead. Let’s make it happen! To help, we welcome our strategic partner Annette Franz, founder and CEO of the consultancy CX Journey. She’ll talk about how a thoughtful focus on the customer journey will help you get the data you need to help all your stakeholders understand and improve the customer experience.
In this webinar replay, you will learn:
What our NPS benchmark data shows about the state of CX today
How to think about the customer journey and its many parts
Why getting your CX journey mapping right is a critical step in collecting the data you actually need