Demystify the Customer Journey
Keep It Simple, Get It Right for CEM Success
Who should care about your customer journey and the insights it delivers? Everyone! But they might not know it yet. Show employees throughout your organization how they benefit from a role-specific view of the customer journey, and watch engagement in your customer experience efforts soar. Our webinar will review the basics of the customer journey, then show you how good planning sets you up to engage your entire organization in CX.
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In this webinar replay, you will learn:
How to align different roles to your customer journey touchpoints
How to best plan for engaging various roles in the customer journey
How to hook your stakeholders with relevant insight