Delivering Frictionless, Personalized Experiences with Intelligent Holistic VOC

Originally presented at Interactions Live 2021

Heather Hughes, Director of Marketing, NICE Satmetrix

Desiree Jenkinson, Marketing Manager, NICE Satmetrix

Watch the presentation to learn about the NICE vision of Intelligent Holistic Voice of the Customer (VOC), which embeds AI and Machine Learning in every layer of the application so that business can gain a deeper understanding, close the loop, and enhance loyalty.

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Discover how Intelligent Holistic VOC:

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Powers dynamic omnichannel collection of real-time conversational feedback

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Engages customers with informed conversations through analytics, AI and automation in real-time

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Enhances solicited feedback with unsolicited and operational data to extend the reach to customers who never fill out surveys or reach out to a contact center