Getting CX on the Strategic Agenda:

How TSTT Transformed Its Culture and Business

Have you struggled to get your company leadership to give enough attention and effort to customer experience? Take heart! Success is possible. Hear how the visionary CX program team at TSTT secured a place on the telco’s strategic agenda. Hear from TSTT’s CX program lead Floyd Solomon about how thoughtful planning, a multi-source picture of the customer experience, and a steadfast project team are getting the job done.