Getting CX on the Strategic Agenda:
How TSTT Transformed Its Culture and Business
Have you struggled to get your company leadership to give enough attention and effort to customer experience? Take heart! Success is possible. Hear how the visionary CX program team at TSTT secured a place on the telco’s strategic agenda. Hear from TSTT’s CX program lead Floyd Solomon about how thoughtful planning, a multi-source picture of the customer experience, and a steadfast project team are getting the job done.
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In this webinar replay, you will learn:
How to make the case for changing the company mindset
The importance of addressing the employee experience
The impressive results achieved by TSTT