
Acting on Feedback to Boost Operational Metrics and Client Loyalty
Originally presented at Interactions Live 2021
Heather Hughes, Director of Marketing, NICE Satmetrix
Patricia Talley, Director Client Experience, CIOX Health
Watch the presentation to learn how Ciox Health re-energized their NPS program and created a customer-centric strategy to positively impact operational metrics across their organization – like operational efficiency and employee development – while boosting client loyalty.
Webinar Replay
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In this session you will:
Glean techniques for re-energizing a customer loyalty program
Gain insights into how to manage through influence and data across multiple departments and subgroups
Get ideas on how to act on customer feedback to boost promoters and transform detractors