Acting on Feedback to Boost Operational Metrics and Client Loyalty

Originally presented at Interactions Live 2021

Heather Hughes, Director of Marketing, NICE Satmetrix

Patricia Talley, Director Client Experience, CIOX Health

Watch the presentation to learn how Ciox Health re-energized their NPS program and created a customer-centric strategy to positively impact operational metrics across their organization – like operational efficiency and employee development – while boosting client loyalty.

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In this session you will:

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Glean techniques for re-energizing a customer loyalty program

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Gain insights into how to manage through influence and data across multiple departments and subgroups

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Get ideas on how to act on customer feedback to boost promoters and transform detractors