Transform CX with Contact Center Insights
Break down silos that limit CEM program success. Launch full-scale CX transformation with your contact center to unite your business around game-changing customer experiences.
Turn holistic insights into results.
Frontline contact center agents hear the “voice of the customer” on a daily basis. They are often the first to monitor trends, absorb sentiment, reflect friction, and feel successes.
NICE Satmetrix agile CEM software is integrated with contact center software from NICE – giving you the tools and expertise for continuous customer experience transformation, from the customer service center and beyond. From multiple sources, get one complete view of CX to know what most impacts NPS, CSAT, and what actions should be taken to boost the bottom line.
Omnichannel Insights in Your Contact Center
Get the Full Picture, All Along the Customer Journey
Unlock customer feedback to drive customer loyalty. Leverage the power of the contact center to connect the dots, and get a 360 degree view of every interaction.
- Break down silos that limit your CX success
- Resolve issues quickly, and reduce customer churn
- Close the customer feedback loop
- Improve operational efficiency
Drive change with outcome-oriented actions from comprehensive analysis, along the complete customer journey.
- Be omnipresent
- Get the complete CX picture
- Boost CSAT and NPS
- Make the most impact