Turn holistic insights into business impact
Frontline contact center agents hear the “voice of the customer” on a daily basis. They are often the first to monitor trends, absorb sentiment, reflect friction, and feel successes. That is why the contact center is more important than ever in driving CX outcomes.
With customer feedback streaming into the contact center, it is a fulcrum for significant CX transformation. The contact center houses a treasure trove of insights that can be married to other customer data and feedback to provide organizations a holistic view of CX, and a leg up on the competition.
Now is the time for CX professionals and contact center leaders to collaborate on shared goals – driving customer satisfaction, advocacy, and lifelong loyalty.
Break down silos that could be limiting your CX Success.
Learn how to connect the dots with a holistic VOC.
Unlock the Power of CX Insights Already in Your Contact Center
Your customer’s multidimensional experience is amplified through the customer service agent – making the contact center a key to experience transformation. If you aren’t connecting the dots across the omnichannel customer journey, you could be missing hidden insights that can impact CX and cost.
Launch full-scale CX transformation with your contact center to unite your business around game-changing customer experiences. With NICE Satmetrix holistic VOC you get one complete view of CX from multiple sources to know what most impacts NPS, CES, FCR, and CSAT – and what actions should be taken to boost the bottom line.
Got questions? We have answers. We’d love to show you all that our holistic VOC can do.
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