Customer Success Story

Stokke Customer Success Story

Integration Drives Quick Follow Up with Customers for CX Gains

Find out how Stokke uses Salesforce integration to develop a closed loop customer feedback process that enables quick follow up action with customers. Despite limited internal resources, the easy-to-use VOC program is proving to be extremely beneficial to ease the purchasing process by identifying pain points in the customer journey and encouraging employee engagement through dashboards and monthly reporting.

Ease of Use

Agile, self-service tools allow Stokke to easily collect customer insights through a relationship survey and act on the feedback quickly.

Successful Integration

Stokke’s customer service team is alerted via Salesforce whenever a customer provides feedback that requires follow-up, enabling the agent to take swift action and contact the customer nearly immediately.