NICE Satmetrix CXM: Your Customer Experience Management Software

Your customers won’t be able to stop talking about you. A better customer experience drives skyrocketing customer satisfaction, rock-solid customer loyalty, and business performance that makes competitors jealous.

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Dynamic, Adaptive Insights to Transform the Customer Experience

If you want to earn your customers’ devotion, you need CEM software as hardworking as you are. Get it all: AI-driven insights, smart analytics, and built-in expertise.

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Reveal Real-Time, Dynamic Customer Insights

Missing a piece of the puzzle when it comes to managing the customer experience? Rely on our market-leading, adaptive solution. NICE Satmetrix combines direct feedback, indirect feedback, and operational metrics to reveal a complete picture of CX throughout the enterprise. Then keep close tabs on how well your interventions and innovations perform.

Learn how it all comes together »

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Drive Deeper Employee Engagement

Employees at every level crave insights about the customer experience. Be a hero: Deliver role-specific charts, dashboards, and reports to give them insights they can’t get anywhere else. Drive employee action with workflow management and collaboration tools. They’re your key to boosting engagement with CX and enabling expert customer management.

Find out how to drive engagement »

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Exceed Expectations with Dynamic Analytics

Start with adaptive, battle-tested algorithms, then add AI and machine learning. What do you get? Unparalleled insights into the customer experience, from root cause to trending topics to correlation and beyond. Instantly slice and dice to your heart’s content. Now you’ve got insights that inspire improvement and innovation.

See what our superior analytics can do for you »

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Master Your Fate with Agile CEM Tools

Craving control? You need the tools to build and manage an adaptive customer experience program. With drag and drop ease, we deliver: configurable templates, best-practice libraries, powerful admin tools. Even end users can filter and explore on the fly. That leaves you free to focus on strategy and planning.

Set yourself free with self-service tools »

Customer Success

Forward-Thinking Companies Choose Satmetrix