Webinar Replay

Ready, Aim, Engage!

How to Get Employees Involved in CX

If you’ve ever felt like you’re pushing a rock up a hill when it comes to getting the organization engaged with customer experience improvement, this session is for you. Review techniques for getting people throughout your workforce hooked on customer experience data and oriented toward CX action. We’ll review the tried and true, but also cover forward-thinking tactics that will advance your program while improving your customer experience.

Replay our webinar to learn about:

  • The importance of engaging employees with the work of CX
  • Time-tested methods for keeping employees informed and involved
  • Improvements you can expect to see when employees buy in to CX