Customer Success Stories : RagingWire
From Satisfaction to Loyalty: A Strategic Move Toward Customer Love
When RagingWire expanded nationally in 2012, they knew they needed an internal shift to move beyond customer satisfaction to customer centricity, ensuring operational consistencies and a seamless customer experience across all locations. Aside from a company-wide transition to measure customer loyalty, with Net Promoter as a KPI, RagingWire’s platform provides relationship feedback for each touchpoint: sales engagement, customer installation, customer service, network operations and the customer portal.
Outstanding Customer Retention Rate
RagingWire saw a 98% customer retention rate, which is a massive 2.5X the B2B average.
Impressive NPS Score
With an NPS of 59 points, RagingWire is far outperforming the B2B average NPS of 23 points.
RagingWire is actively leveraging the 64% of its client base that is identified as Promoters to cross-sell and upsell.