Customer Success Stories : Pulse Secure
Using the Voice of the Customer to Drown Out the Competition
Pulse Security receives 1100-1200 monthly transactional surveys. With NPX, they implemented a closed loop CX feedback process that provides role-based reporting and real-time alerts and notifications. The robust solution includes a native NPX connector for SFDC and seamless integration with Pulse Secure’s case management system, as well as daily reporting of customer experience data to the company and partners.
Dramatic NPS Increase
Learn how Pulse Secure increased NPS by 45.
Increase Survey Response Rates
Find out how cool-off feature to determine survey eligibility increased survey response rates.