Our Products

Software, data and expertise deliver powerful CX improvement


CEM Software to Transform Your Work

Satmetrix NPX Powers Your NPS-Driven Customer Experience Program

Rely on our comprehensive, purpose-built software to automate the key functions of your customer experience program.

  • Collect and integrate customer experience data
  • Reveal unprecedented insights with automated analytics (text too!)
  • Manage and monitor your action management process
  • Deliver on-point CX insights to all levels and all roles
  • Improve the customer experience with targeted change

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NPS Benchmarks to Guide You

See How You Stack Up with Benchmarks

Turn to the world’s most comprehensive benchmarks – B2C and B2B — to set smart targets for improvement.

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Certification and Training to Boost Your Career

Gain the Skills and Expertise You Need to Excel

Learn from the co-creators of NPS; gain the skills you need to raise your score and build a program that delivers value.

Explore Certification